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Call Center Customer Service Rep.

For Sale By Alorica2018   -   Fuel Cost:
Zip Code:
Your mission (should you choose to accept it) is to offer customer support through
phone, email, online chat or social media to customers who have questions, concerns
or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and
their customers starts with you. So only the awesome need apply.
? Talks to customers over the phone, email, online chat or social media to resolve
their questions or concerns
? Maintains and updates customer information as necessary
? Calmly attempts to resolve and de-escalate any issues
? Escalates calls to supervisor when necessary and appropriate
? Responds to requests for assistance and/or possible processing of credit card
? Tracks call-related information for auditing and reporting purposes
? Provides feedback reports on call issues related to downtime and/or training
? Upsells to customers as necessary
All intersted need to apply at
Starting pay is $13/hr

Job, employment, call center

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