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Call Center Customer Service Rep.

For Sale By Alorica2018   -   Fuel Cost:
Zip Code:
JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through
phone, email, online chat or social media to customers who have questions, concerns
or confusion around a particular product or service.
You’re literally the voice of the brand, and a strong relationship between our clients and
their customers starts with you. So only the awesome need apply.
KEY JOB RESPONSIBILITIES
? Talks to customers over the phone, email, online chat or social media to resolve
their questions or concerns
? Maintains and updates customer information as necessary
? Calmly attempts to resolve and de-escalate any issues
? Escalates calls to supervisor when necessary and appropriate
? Responds to requests for assistance and/or possible processing of credit card
authorizations
? Tracks call-related information for auditing and reporting purposes
? Provides feedback reports on call issues related to downtime and/or training
issues
? Upsells to customers as necessary
All intersted need to apply at https://www.alorica.com/careers/
Starting pay is $13/hr

Job, employment, call center



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10/15/2018
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5
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